Using the Pool Documentation
Invoice FAQ’s
Invoices will be emailed directly to the Accounts payable contact that was listed at registration and can also be retrieved via the CCMShipments.com Invoice Portal. Click here for instructions on how to use the Invoice Portal.
Click here for a quick look at the invoice format.
When you receive your invoice via email you will also receive a Billing Backup Report in an excel file. The Billing Backup Report is a detailed summary of your transactions including but not limited to in gate and out gate information.
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For your convenience, we offer the following methods for payment:
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CCM LLC PO Box737533 Dallas, TX 75373-7533 Please send ACH remittances to: Remit@ccmpool.com *Important! If items are disputed please pay your invoice in full while the dispute is being researched. If the dispute is found to be correct the credited amounts will shown on your subsequent invoice(s). |
If you would like to dispute an invoice, please use the Dispute Portal to submit your disputes and backup documentation. Disputes must be submitted before the invoice due date. Customers may click here to register for access to the Dispute Portal.
Click here for instructions on How to Use the Dispute Portal
Each billing cycle will have one invoice number.
CREDITS: Any corrections to our data resulting in a credit, CCM will credit the invoice immediately, indicated as “C” credit memo on your invoice. Credits will be emailed to your email address on file. If you would like them applied to a specific invoice(s) please provide the credit memo number and invoices for application. Please email this to remit@ccmpool.com.
Your email must include the following in your subject line for proper application: SUBJECT: CUSTOMER # – CUSTOMER NAME – APPLY CREDIT
This will allow your invoice amount to be reduced in the portal for payment. Please allow 24 hours for processing to reflect the changes in the portal.
Credit memos are sent via email and not visible in the invoice portal.
DEBITS: If a billing cycle has additional charges, a “D” sub invoice will generate.
Street Turn Reporting
All street turn requests need to be sent to both streetturn@ccmpool.com and sacpdata@ccmpool.com and include “street turn” in the subject. All requests must be made within 7 days of the street turn occurring. Download and follow the instructions to complete the street turn template.
Submit your street turns
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