Using the Pool Documentation

How to Reserve 3.0 Chassis – for Motor Carriers

OTR Policy

BCO/NVO Guidelines for Using in SACP 3.0

Ocean Carrier Shipment Terms Changes

BCO Shipment Verification Procedure

Invoice Portal User Guide

Dispute Portal Instructions

Invoice FAQ’s

Invoices will be emailed directly to the Accounts payable contact that was listed at registration and can also be retrieved via the Invoice Portal.  Click here for instructions on how to use the Invoice Portal.

Click here for a quick look at the invoice format.

When you receive your invoice via email you will also receive a Billing Backup Report in an excel file.  The Billing Backup Report is a detailed summary of your transactions including but not limited to in gate and out gate information.

For your convenience, we offer the following methods for payment:

  • To pay by credit card, please use our Invoice Portal or call 973-446-7918 (Amex not accepted)
  • To pay via ACH, please refer to our banking information located at the top right side of your invoice
  • To pay by check, please include with your check a remittance with your Customer Code, the Invoice Number and mail to:


PO Box737533

Dallas, TX  75373-7533

Please send ACH remittances to:

*Important! If items are disputed please pay your invoice in full while the dispute is being researched. If the dispute is found to be correct the credited amounts will shown on your subsequent invoice(s).

If you would like to dispute an invoice, please use the Dispute Portal to submit your disputes and backup documentation.  Disputes must be submitted before the invoice due date.  Customers may click here to register for access to the Dispute Portal.

Click here for instructions on How to Use the Dispute Portal

Each billing cycle will have one invoice number. 

CREDITS:  Any corrections to our data resulting in a credit, CCM will credit the invoice immediately, indicated as “C” credit memo on your invoice.  Credits will be emailed to your email address on file.  If you would like them applied to a specific invoice(s) please provide the credit memo number and invoices for application.  Please email this to

Your email must include the following in your subject line for proper application:  SUBJECT:  CUSTOMER # – CUSTOMER NAME – APPLY CREDIT

This will allow your invoice amount to be reduced in the portal for payment.  Please allow 24 hours for processing to reflect the changes in the portal.

Credit memos are sent via email and not visible in the invoice portal. 

DEBITS:  If a billing cycle has additional charges, a “D” sub invoice will generate.

Street Turn Reporting

All street turn requests need to be sent to and include “street turn” in the subject.  Download and follow the instructions to complete the street turn template.

Submit your street turns

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Attach your excel sheet with your street turn information here
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SACP 3.0 Onboarding Documents

SACP 3.0 Tariff (view on

SACP 3.0 Motor Carrier FAQs

Information list for Motor Carriers to complete Online Application

Motor Carrier Registration Process Guidelines

Master Chassis Interchange Agreement-Motor Carrier

SACP 3.0 Master Third Party Chassis Use Billing Agreement (for BCO’s, NVOCC’s and other Third Parties)

SACP 3.0 Master Ocean Carrier Chassis Use Billing Agreement

Advanced Commitment Discount

Using DocuSign – Contract Signing Instructions