Using the Pool Documentation

How to Reserve 3.0 Chassis – for Motor Carriers

OTR Policy

BCO/NVO Guidelines for Using CCMShipments.com in SACP 3.0

Ocean Carrier Shipment Terms Changes

BCO Shipment Verification Procedure

Invoice Portal User Guide

Dispute Portal Instructions

Invoice FAQ’s

How will I receive my invoice?

Invoices will be emailed directly to the Accounts payable contact that was listed at registration and can also be retrieved via the CCMShipments.com Invoice Portal. Click here for instructions on how to use the Invoice Portal.

How do I read my invoice?

Click here for a quick look at the invoice format.

When you receive your invoice via email you will also receive a Billing Backup Report in an excel file. The Billing Backup Report is a detailed summary of your transactions including but not limited to in gate and out gate information.

How do I pay my invoice?

For your convenience, we offer the following methods for payment:

To pay by credit card, please use our Invoice Portal or call 973-446-7918
To pay via ACH, please refer to our banking information located at the top right side of your invoice
To pay by check, please include with your check a remittance with your Customer Code, the Invoice Number and mail to:

CCM LLC

PO Box737533

Dallas, TX 75373-7533

Please send ACH remittances to: Remit@ccmpool.com

*Important! If items are disputed please pay your invoice in full while the dispute is being researched. If the dispute is found to be correct the credited amounts will shown on your subsequent invoice(s).

How do I dispute my invoice?

If you would like to dispute an invoice, please use the Dispute Portal to submit your disputes and backup documentation. Disputes must be submitted before the invoice due date. Customers may click here to register for access to the Dispute Portal.

Click here for instructions on How to Use the Dispute Portal

Street Turn Reporting

All street turn requests need to be sent to sacpdata@ccmpool.com and include “street turn” in the subject. Download and follow the instructions to complete the street turn template.

Download Street Turn Template